SERVICE information
ticketing
Buy tickets anytime: just select the performance and book via our secure online system up to two hours before the start of a concert. To make an online purchase, registration is required.
Payment Methods:
You may purchase tickets online by credit card (MasterCard, Visa), SOFORT-Überweisung (electronic bank transfer), or gift certificate
Secure payment by credit card
When using our online shop, you may be asked to authenticate your credit card payment with a personal code (3D Secure Code). For additional information, please contact your card-issuing bank or visit the links below.
Ticket Hotline Papagena Call Center
+49 30 4799 7411
Monday to Saturday 9 am to 8 pm
Sundays and public holidays 2 pm to 8 pm
You may also purchase tickets directly at the Pierre Boulez Saal box office. How to get there.
Pierre Boulez Saal
Französische Straße 33d
10117 Berlin
Germany
Opening Times
Monday to Friday 2 pm to 6 pm
Closed on weekends and holidays
On performance days, the box office opens one hour prior to an event on weekdays and two hours on Saturdays, Sundays, and holidays.
During the summer, the box office will be closed from June 22 to August 7 and from August 13 to 28, 2026.
Visitors with disabilities who are entitled to bring a companion will receive a 50 % discount on the regular price for two tickets. Discounted tickets are non-transferable. Please present photo ID (or disability card) at the door.
To book wheelchair-accessible seating, other seats for visitors with disabilities, or companion seats, please contact us directly. All wheelchair seats are accessible by elevator. If you need assistance during your visit to safely get to and from your seat, our front-of-house staff will be happy to help you—please just let us know in advance.
+49 30 4799 7411
tickets@boulezsaal.de
All visitors, including patrons using a wheelchair, will enter the Pierre Boulez Saal through the main entrance. Tickets will be checked at the hall doors.
In order to allow for easy access, we kindly ask that you inform us of your requirements when booking your tickets. Restrooms for visitors with disabilities are located in the basement and on the balcony level and are accessible by elevator.
Four parking spaces for visitors with disabilities are available on the street Hinter der Katholischen Kirche.
If you see the message “A limited number of tickets may become available at a later date” on one of our event pages, it is likely that additional tickets that have previously been held will go on sale. The 21st of the month before an event is a good time to check either in our online shop or at the call center. In addition, there is often a good chance that tickets may become available within the last three days before a concert.
Please be aware that for some concerts there may be no late ticket releases.
Holders of a Berechtigungsnachweis may purchase tickets for €3 at the box office 30 minutes before the start of a concert, subject to availability. Discounted tickets are non-transferable. Please present photo ID at the door.
Our full Terms & Conditions are available here.
Please especially note the following:
- Purchased tickets may not be exchanged or returned (for exceptions, see the Terms & Conditions).
- Visitors registered as regular guests may exchange or return tickets within the specified periods.
- There is no compensation for unused tickets.
- Reserved tickets will be held until the confirmed date, no later than three days before an event. Any unpaid tickets will be released automatically.
- Tickets booked three days or less before an event must be paid for immediately.
- Purchased tickets that have not been collected online may be picked up at the box office one hour before the start of the concert.
- A late start as well as changes in casting or program do not constitute grounds for a refund unless the change is significant.
- If a performance is stopped for any reason outside the responsibility of the Pierre Boulez Saal, the ticket price will be refunded if the interruption occurs in the first half of the concert.
- We reserve the right to cancel any concert in case of force majeure.
- Once a concert has started, you will be (re-)admitted only at a suitable time and may be placed in a seat other than the one purchased. If no late seating is possible, there will be no compensation.
- Anyone causing a disturbance may be removed from the hall.
- You may only occupy a seat for which you hold a valid ticket, even if other seats remain vacant.
- Video or sound recordings and the use of cell phones are strictly prohibited.
- For security reasons, large pieces of luggage may not be taken into the concert hall.
Any questions? Contact us at tickets@boulezsaal.de
awareness concept
The West-Eastern Divan Festival grew out of the idea of bringing people together across borders through music. Dialogue and understanding are at its heart—on stage as well as in the different venues. To ensure a respectful and pleasant atmosphere and to make everyone feel welcome, we have created this awareness concept.